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Your camera or microphone check keeps failing

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In short

The camera and microphone steps only appear when that particular assessment uses webcam or audio monitoring. They won't pass until the browser can actually see the device.

Get it passing

  1. 01Allow the permission when the browser asks. If you dismissed or blocked it, click the camera icon in the address bar, set it to allow, and reload.
  2. 02Close other apps that may be holding the camera. Video-call apps are the usual culprit.
  3. 03Check your operating system's privacy settings allow the browser to use the camera and microphone.
  4. 04Back in pre-flight, confirm your camera picture on screen, then continue.

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